returns & refunds

We at Echuca Hampers are always happy to help if for whatever reason you are not satisfied with your purchase. If you have any questions or would like to request an exchange or refund, please feel free to contact us via the following details:

 

Email – hello@echucahampers.com

Contact Page - click here

 

If you would like to receive a refund on your purchase, please ensure that you have retained proof of purchase and that the product is in a saleable condition, meeting the following criteria:

 

  • It is within its use by or best before date

  • The packaging or bottle is not damaged and is in its original condition

  • There is no heat damage to the product